Products & Compliance

Our Compliance team is saddled with the critical responsibility of regulating the Product ecosystem by ensuring that enacted policies and processes are strictly adhered to by stakeholders through the Product lifecycle. These stakeholders playing in the ecosystem include:
- Product teams
- IT
- Vendors
- Branches
- Relationship management teams

Other roles of the compliance team include:
- Ensuring that products and services are compliant to extant regulations
- Ensuring product features are reviewed to align with the changes in regulation
- Ensuring that stakeholders are adequately trained to observe relevant regulatory guidelines in the discharge of their duties

Our bouquet of Products and services can be summarized as follows:
- Deposit Liability Products – Savings, Current, Domiciliary, Term Deposit Accounts
- Asset Products – Digital Lending, Overdrafts, Term & Time Loans, Mortgage, Device & Vehicle, Financing
- Card Products – Debit & Prepaid Cards, Credit Cards
- Digital & Physical Channels – USSD, Mobile App, Online Banking, ATM, POS, QR & Web Acceptance Services
- Financial Inclusion Products & Services – Agent Banking and Mobile Wallet
- Money Transfer Services
- Payments & Collections Services

Innovation & Improvement

In terms of innovation and improvement in financial technology, we leverage partnerships with licensed FINTECHs to co-create affordable and compelling products and services, governed by standard SLAs, regulatory framework and data protection policies. We also adhere to international best practices whilst conducting our electronic business to ensure the security and protection of customer data and funds. We comply with the Payment Card Industry Data Security Standard (PCI DSS), to optimize the security of cards and cash transactions and protect cardholders against misuse of their personal information. All our ATMs are Europay, MasterCard and Visa (EMV)-compliant.

Our high sense of responsibility to our stakeholders has equally guided us to deploy resilient and time-tested internal policies and controls, some of which has earned us an enviably reputation as a most compliant institution in all the markets where we operate. The customer service, is committed to an efficient and prompt response to enquiries and resolution of customer complaints within stipulated timelines. We have also commenced the deployment of self-serviced customer complaint modules on our channels which will soon be available to customers. We believe this will be of great value as self-logged issues will be digitally routed to the respective Product teams for an instant resolution and engagement where applicable.

Though we continually seek innovative ways to efficiently meet the needs of our customers and remain competitive in the industry, compliance remains our topmost priority to ensure the safety and protection of our customers while adopting and using our products and services. This is staying true to our Brand Promise to Customers.Our Compliance team is saddled with the critical responsibility of regulating the Product ecosystem by ensuring that enacted policies and processes are strictly adhered to by stakeholders through the Product lifecycle. These stakeholders playing in the ecosystem include:
- Product teams
- IT
- Vendors
- Branches
- Relationship management teams

Other roles of the compliance team include:
- Ensuring that products and services are compliant to extant regulations
- Ensuring product features are reviewed to align with the changes in regulation
- Ensuring that stakeholders are adequately trained to observe relevant regulatory guidelines in the discharge of their duties

Our bouquet of Products and services can be summarized as follows:
- Deposit Liability Products – Savings, Current, Domiciliary, Term Deposit Accounts
- Asset Products – Digital Lending, Overdrafts, Term & Time Loans, Mortgage, Device & Vehicle, Financing
- Card Products – Debit & Prepaid Cards, Credit Cards
- Digital & Physical Channels – USSD, Mobile App, Online Banking, ATM, POS, QR & Web Acceptance Services
- Financial Inclusion Products & Services – Agent Banking and Mobile Wallet
- Money Transfer Services
- Payments & Collections Services

Innovation & Improvement

In terms of innovation and improvement in financial technology, we leverage partnerships with licensed FINTECHs to co-create affordable and compelling products and services, governed by standard SLAs, regulatory framework and data protection policies. We also adhere to international best practices whilst conducting our electronic business to ensure the security and protection of customer data and funds. We comply with the Payment Card Industry Data Security Standard (PCI DSS), to optimize the security of cards and cash transactions and protect cardholders against misuse of their personal information. All our ATMs are Europay, MasterCard and Visa (EMV)-compliant.

Our high sense of responsibility to our stakeholders has equally guided us to deploy resilient and time-tested internal policies and controls, some of which has earned us an enviably reputation as a most compliant institution in all the markets where we operate. The customer service, is committed to an efficient and prompt response to enquiries and resolution of customer complaints within stipulated timelines. We have also commenced the deployment of self-serviced customer complaint modules on our channels which will soon be available to customers. We believe this will be of great value as self-logged issues will be digitally routed to the respective Product teams for an instant resolution and engagement where applicable.

Though we continually seek innovative ways to efficiently meet the needs of our customers and remain competitive in the industry, compliance remains our topmost priority to ensure the safety and protection of our customers while adopting and using our products and services. This is staying true to our Brand Promise to Customers.